AI Call Auditing
AI call auditing systems built for real call center QA operations.
Tenre AI designs and deploys custom AI call auditing workflows that score calls, enforce policy checks, and route the right calls to the right managers quickly. We build for production usage, not demo-only pilots.
What we implement
- Transcript ingestion and normalization from call recordings.
- Custom rubric scoring by campaign, script, and compliance policy.
- Automated policy checks with reason-level flags for managers.
- Escalation routing for high-risk calls and QA exceptions.
- Trend reporting by rep, team, and call intent.
Business outcomes
- Increase reviewed call coverage without adding QA headcount.
- Reduce turnaround time from random sampling to near-real-time triage.
- Improve coaching consistency across supervisors and teams.
- Catch compliance and script misses earlier in the workflow.
Need an AI call auditing build for your team?
We can map your QA rubric, instrumentation needs, and rollout plan, then ship a practical implementation with measurable impact.
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