Recently completed project
Live AI Roleplay For Training
Scenario-based rep simulations that score responses in real time and surface targeted coaching moments.
Summary
Enablement teams wanted repeatable roleplay sessions reps could run anytime without scheduling live trainer sessions.
Challenge
New reps were not getting enough high-frequency practice against realistic objections before live customer calls.
System design
We launched an interactive roleplay simulator with guided prompts, branching objection paths, and instant evaluation against coaching criteria.
Results
- Reps completed more practice scenarios per week.
- Managers identified weak response patterns earlier.
- Training quality became more consistent across teams.
Next phase
- Add industry-specific scenario packs by vertical.
- Score confidence and pacing signals in each run.
- Roll up roleplay benchmarks by team and manager.