Westlake Origination Center
Call Center AI Auditing
Hundreds of thousands of calls audited automatically — beyond what a team of 12 manual reviewers could ever cover.
Capabilities // AI Call Auditing
AI call auditing systems built for real call center QA operations
Custom AI call auditing for call center QA scoring, compliance checks and manager-ready escalation.
AI Call Auditing
About Us
Tenre is a software and applied AI company based in Sacramento. We build custom software and AI systems for the businesses Silicon Valley forgot.
We start with the workflow that costs your team the most, scope it to one measurable outcome, and ship it into production with guardrails.
Then we host it, maintain it, and keep improving it, and we train your team to run it.
Overview
How ai call auditing works with Tenre
Manual QA teams can only listen to a sample of calls. The rest go unreviewed, and script or compliance misses surface late, if they surface at all.
Tenre designs and deploys custom AI call auditing workflows that score calls against your rubric, enforce your policy checks, and route the right calls to the right managers quickly. Every call can be reviewed, not just the ones someone had time to pull.
We build for production use, not demo-only pilots. We map your QA rubric, instrumentation needs and rollout plan, then ship a system that runs inside your existing call and reporting stack.
Our Capabilities
What we build
/0.1
Transcript ingestion and normalization
Recordings are pulled from your call platform, transcribed and normalized so every call is ready for scoring in the same format.
/0.2
Custom rubric scoring
Calls are scored against your own rubric, configured by campaign, script and compliance policy rather than a generic checklist.
/0.3
Automated policy checks
Required disclosures, prohibited language and script deviations are flagged with the reason and the exact moment in the call, so managers can verify quickly.
/0.4
Escalation routing
High-risk calls and QA exceptions are routed to the right supervisor instead of waiting in a random sample.
/0.5
Trend reporting
Scores and flags roll up by rep, team and call intent, which moves QA from random sampling toward near-real-time triage and more consistent coaching.
Tenre in Action
Systems we've shipped
Get Started
Bring Tenre to your team
Tell us a bit about your business. We'll come to the first conversation already knowing how you operate.