Westlake Origination Center
Call Center AI Auditing
Hundreds of thousands of calls audited automatically — beyond what a team of 12 manual reviewers could ever cover.
Offerings // Call Centers
AI systems for call centers
Custom AI for call centers: full-coverage call auditing, compliance flags, rep coaching and live voice roleplay training.
Call Centers
About Us
Tenre is a software and applied AI company based in Sacramento. We build custom software and AI systems for the businesses Silicon Valley forgot.
We start with the workflow that costs your team the most, scope it to one measurable outcome, and ship it into production with guardrails.
Then we host it, maintain it, and keep improving it, and we train your team to run it.
Overview
Tenre for Call Centers
Call centers generate more conversations than any QA team can review. Sampling misses most of the compliance risk and most of the coaching opportunity.
Tenre builds AI systems that review calls against your rubric and compliance policy, route the calls that need attention, and turn the findings into coaching. New agents can practice with a live AI voice partner before they take real calls.
Our Capabilities
What we build for call centers
/0.1
Full-coverage call auditing
Calls are transcribed and scored against your script and compliance policy, with reason-level flags for managers.
/0.2
Escalation routing
High-risk calls and QA exceptions go to the right supervisor rather than waiting in a sample.
/0.3
Agent coaching
Agents get structured feedback on their own calls, and managers see trends by rep, team and call intent.
/0.4
Voice roleplay training
New hires practice your call types and objections against a realistic AI voice partner before going live.
/0.5
Agent recruiting
AI sources candidates, runs first-touch outreach and books interviews to keep seats filled.
Tenre in Action
Systems we've shipped
GoodLeap
AI Sales Call Coaching Platform
Reps upload their own calls and get AI-generated coaching back in minutes. Managers adopted it as a core training tool.
GoodLeap
Live AI Roleplay for Sales Training
Real-time voice AI partner that drills objections so new reps practice live closes before they hit the phones.
Related Capabilities
Get Started
Bring Tenre to your call centers team
Tell us a bit about your business. We'll come to the first conversation already knowing how you operate.